The implementation and organization of our project between was carried out in several stages

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Step 1. Know and Organize our team 

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The first step was to meet my team, it is composed of 5 members: we are 4 business students and there is one engineering student. In order to get to know our team better, I invite you to visit our blog, where you will find a brief description of each of us  : https://businessdevelopmentunicadelicapharma.blogspot.com/

Then we wrote together some rules to follow to make the project go well. We must respect them. 

We also had to create a whatsapp group to communicate, a microsoft team to exchange our documents. We have also created a trello schedule to get an overview of the tasks to be performed. 
All these elements are very important in order to achieve an effective team management. 

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Regarding my particular responsibilities within the team, I am in charge of planning meetings on Tuesday and Friday with the coach. And to send him all the information, documents, links related to the project by email on time. 

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Step 2. Start to reflect on the project

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We started the project as a group of 3 and then after a while we were all together. Before starting this project we did a little brainstorming to find out what we understood about the project and what it inspired us. 

It was also important for each member of the group to research unica in order to fully understand the provider. We then collected several articles about Unica in a folder on Mircrosoft team. 

Then we had a course on the Lean On start Up model, so our first mission was to make this model and to make a stalkholder maps. Here are the first versions of the models that will evolve according to the project : 

 

 

 

We also met our coach for the first time and this allowed us to better understand the project. We have decided together to make an appointment with our project owner. So our mission was to reflect on question to ask to him during the meeting to be ready and forget nothing. 

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Step 3. Meeting with our product owner 

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We had the chance to meet our project owner, Julien boulanger, the manager of Unica delica. The meeting took place in two stages, first explaining his request, his problems, his clientele, his wishes, his expectations... This allowed us to identify the whole project and answer some of our questions.

 

The second part of the meeting was the visit of the premises: the student self, the cold buffet, we were able to see the premises to better understand the issues. He even gave us a satellite map of the site. 

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We took a lot of notes from this meeting that we shared in Microsolft team

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Step 4. Reflect about ideas 

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After this first meeting, we summarized the things we wanted to do first and the first ideas that came to us. The priority was to know more about the customer, who are them, their expectations, their opinion... Because they are the principal stakeholder of the company. 

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PRIORITY OF WORK TO DO: 

  

1. WHAT WE WANT TO KNOW ABOUT UNICA CUSTOMERS? 

- why they go to unica 

-from what they are ready to pay more 

What is the extra that Unica should offer to customers 

- how to fill empty hours? like how unica gets customers to visit outside of lunch time 

… 

2. HOW WE FIND IT OUT FROM THEM 

- planning questions : paper, email, face to face = 3 methods 

3. MAKING SURVEYS 

- doing and preparing surveys techincally ready 

4. DOING SURVEY. face to face interview and email surveys 

  

Start to reflect on :   

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• Take away : improve it  

• developing BRAND and IMAGO more to UNICA that is restaurant to everyone. Not just for student

• Start to reflect on :   

• Space : organization , harmonize 

• More promotion of other service : like rent of room for lunch, delivery of food. 

• Improve the safety : it’s a mess and complicate to understand.  

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We have thus begun to write questions to ask consumers. Here is the first version: 

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Then meeting after meeting, our ideas became more and more clear, the involvement of our coach allowed us to progress well. Here is the report of our meeting with our coach, following the meeting of our project owner : 

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• Make an analysis of the frequentation of the restaurant during the day : with a graphic : simulation  

Try to understand : frequentation of the day.  

Work on hours of eating to limit rush-time : take away ??  

• In student segment what is possible to do for student :  

Pay more by student to add something : extra sell : 

Put one student of the team  to try to sell more product to student like energy drink, or use application to attract more student. 

Charging stations? TV for sports/other? 

• Work on poster to show the place more by customer, create new signage , add in kuppita for exemple.  

• Work on space : create hight table for people who haven’t too much time 

• Deposite : student will come back if they invest 0.25 more  

• Try to focus on green : people will pay more for green.  

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So you can see that new ideas have emerged, we have new avenues to explore and our future missions in mind. 

The next step for me is to complete our stakeholder maps and with the team our lean on StartUp model and make the survey. 

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